Find Answers to Your Questions

To book your cleaning service, click the "Book Now" button. It only takes 60 seconds. Anticipate our confirmation on the same business day, specifying the appointment and arrival time. For immediate assistance, call us at +61 414076980

Certainly. We want you to feel completely at ease, knowing that we are fully insured. If you ever need proof of our insurance coverage, a quick email to [email protected] is all it takes, and we'll promptly send you all the relevant documentation.

Absolutely! Our cleaning teams are trained to handle dogs, cats, and other pets with love, respect, and care. We're a pet-friendly cleaning service.

Absolutely not! Your call to stay or go. Just give us the key, and we'll handle the cleaning. Major Maid, making life easier.

Not satisfied with our end-of-lease cleaning? We'll re-clean for free if your agent isn't happy. Just report any issues within 3 days. Note: Only initially booked items are re-cleaned at no extra cost. Review our terms for details.

Reach out to us within 24 hours post-cleaning to share your concerns. For end-of-lease or move-in cleaning, report concerns within a 72-hour window. We'll schedule a complimentary re-clean on the next available business day, focusing on your specific areas of concern. If you're still dissatisfied after the re-clean, we'll reassess. If concerns persist, you'll receive a credit or refund accordingly.

We accept payments through VISA, MasterCard, American Express, and Discover, covering both debit and credit cards. No processing fees are applied to any of our transactions. Regrettably, we do not take cash payments.

It all depends on the condition of your home. But, as a baseline, take the number of bedrooms you have and turn that into hours. (Ex. 3 bedrooms = 3 hours)

Absolutely not! We respect your privacy and avoid intrusive home visits. You can conveniently receive a quote and schedule your cleaning service online, completing the entire process in about 60 seconds.

No assurance for same-day bookings, but we often meet the request depending on the day.

Generally, yes. However, to allow for potential delays caused by traffic or weather, we provide a one-hour arrival window. If your cleaner is running late, we will promptly contact you to provide an updated estimated time of arrival.

When scheduling your appointment, you'll need to provide us with a valid card, and we'll secure it with a hold the day before the cleaning. Please note that we won't process any charges until the booking is successfully completed. For our new clients, expect a courtesy call the day after the service to ensure your satisfaction. If you prefer alternative payment methods, feel free to reach out to us via phone or email.

We guarantee 200% satisfaction. If unhappy, we'll re-clean within 72 hours. No satisfaction after re-clean? Money back, no questions.

We can work off a flat rate if you’re looking for something like a whole house clean, or an hourly rate if you are looking for a couple hours of cleaning here or there. Our hourly rates start at $65/hr and flat rates at $159. We also offer discounts if you book regular cleaning services.

No, our rates are calculated by the information you provide on our booking page. We provide some of the best rates in the industry for the high-quality cleaning service we provide.